Shop Direct are the UK’s largest digital retailer, so obviously have numerous suppliers. We were flattered when they came to us with a partnership in mind. They explained that their internal teams were losing too much time dealing with queries on the supplier’s intranet portal, so they were in need of a dedicated team to maintain it. We were only too happy to oblige.

The service we are able to offer SDG involves managing a 24/7 support platform that staff and suppliers can add problems to, and then fixing them, keeping the portal as usable and efficient as it can possibly be.